Service management is a crucial requirement for delivering superior customer service experience. Service management is the social glue that holds customer experience together. However, without the right tools, a company struggles to deliver an experience equal to customer expectations. Big organizations and SMBs are also struggling in the same space, and approximately 65% of SMBs will invest in technologies like artificial intelligence for automation to deliver great customer experience and witness efficient business growth. h. AI Automation is the future for SMBs. Whether it be efficient workflow management or improving IT operations, SMBs are adopting an AI-enabled ITSM platform that
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