As a business owner or manager, it is essential to understand your customers. What motivates them? What do they think about your product or service? How do they make decisions? Customer insights allow you to better understand your target market and develop messaging and strategies that appeal to them. In this blog post, we’ll explore some ways to get better insights into your customers’ thought processes. Sentiment Analysis Customer sentiment analysis is a process through which businesses can understand the emotions and thoughts of their customers. This type of analysis can be used to improve customer retention, identify areas of
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